How does the imbalance between value-added, business value-added and non value-added happens ?

There are several typical reasons why the processes of a company are changing, and as a consequence, need to be streamlined in order to maintain or to obtain more competitiveness or profitability :

  1. Organization grows
  2. Organization shrinks
  3. Processes break-down
  4. Processes "patched" and made more complex
  5. These complex processes lead to errors
  6. Increased errors lead to extra controls
  7. Too busy with internal processes to talk with Customers and don't understand Customer's requirements
  8. Too much time is spent on internal maintenance

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